At Craftpshop, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
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Return Window: You have 30 days from the date you receive your item to request a return.
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Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags intact.
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Proof of Purchase: A receipt or proof of purchase is required to complete your return.
2. Non-Returnable Items
Certain types of goods cannot be returned, including:
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Gift cards
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Clearance or final sale items
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Personalized or custom-made products
3. Return Shipping Costs
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If the return is due to our error (e.g., wrong item received, damaged, or defective product), we will cover the return shipping cost.
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If the return is due to personal preferences or reasons not related to product quality, the customer will be responsible for paying the return shipping fees.
4. Refunds
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Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
5. Contact Information
If you have any questions about how to return your item to us, please contact our support team:
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Brand Name: Craftpshop
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Email: service@craftpshop.com
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Phone: +1 (213) 565-7425
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Address: 342 Creekstone Dr, Indianapolis, IN 46239, United States